"I wanted to share with you the excellent service Adam Gracia (EDI employee) provided this week to our customer. We ordered a 9600 C-Arm for an Ortho practice that has a history of purchasing from the internet. As a result, the practice has 2 non-working C-Arms in their office. An OEC 9000 and an OEC 9400. I explained that ... he would be better served spending a little more money, and getting a better system. He agreed to purchase a 9600 that EDI had in stock, and was anxious to get it.
We placed the order on Monday, five days later we scheduled shipment. Adam left on Sunday and drove to Winston Salem. He arrived at the office on Tuesday late morning, set up the new unit, showed the customer how to use it (he had used a 9600 before), and even removed the old non-working C-Arms. This was above and beyond the required “delivery” for this system.
I explained to the customer - and everyone I have spoken to since - that this is why we deal with EDI. Thanks so much to EDI and everyone involved. Please let Adam know how much we appreciate his efforts."